Shipping policy

Shipping Policy

Shipping Details:
Business days are Monday through Friday, excluding holidays determined by carriers.
Shipping Surcharge: Some items may have an additional shipping and handling surcharge.
If you order more than one item and one or more of your items are back ordered, your in-stock item(s) will be shipped per our normal processing time. Your back ordered item(s) will be shipped separately at no additional charge when they become available.

Free Shipping on Orders over $20
*Free economy/standard shipping on orders over $20. If you need OVERNIGHT Shipping or International Expedited Shipping, please contact us via email to make arrangements. In special circumstances, we can ship to anywhere around the world.And you can follow the steps which we supply to pay for the shipping fee, after that we can arrange fast shipping for you.

If possible, we always strive to upgrade the customer to the best fastest delivery option possible, and many customers receive priority shipping as an appreciative upgrade from our company.

Orders received before the 3 PM EST deadline typically ship the same business day. Orders received after the 3 PM EST deadline typically ship next business day.

International Standard Shipping is subject to longer service times. Free shipping includes only areas in continental United States.If you are not the customers in US, you can check your shipping cost on your checkout page when you make the order.

HOW DO I TRACK MY ITEMS WITH MY COUNTRY’s LOCAL DELIVERY COURIER?

We provide an international tracking number and local last mile tracking number if you wish to track your item with your country’s local postal service to see estimated delivery dates once your item has arrived in your country.

Please use your last mile tracking number if you wish to track your package with your country’s local postal service (e.g., USPS, Canada Post, Australia Post) Enter your last mile tracking number in your country’s local delivery tracking service to see the status of your item. Please allow a few days for your last mile tracking number to be generated – in most cases, the last mile tracking number will start to show an estimated delivery date once your item is in transit within your country.

WHAT HAPPENS IF I DON’T RECEIVE MY ORDER?

Under our Refund Policy, we will issue a refund for your item that does not arrive after 45 days (or 90 days depending on your location) from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

WHY DON’T I SEE ANY TRACKING INFORMATION?

Please give at least 3-5 days for the tracking information to be updated on the logistics side and be displayed. Do note that the tracking link provided in the email may take time to fully load as the tracking number needs to be tracked across different logistics networks for your country. If you are still not able to see any tracking information, please contact us.